Where can I park?
Valet parking is available during all Thunderbird Music Hall concerts! The valet drop-off is behind the Tryp Hotel, in their parking lot, which can be accessed from 40th street. You can either pre-pay by adding the Valet Add-On to your ticket purchase OR you can purchase the night of the show. Limited parking is available and is $15. Online purchases are subject to fees. If you purchase online, please stop with the parking attendant when you arrive at the parking lot, and they will park your car.
How can I purchase tickets?
What is your refund policy?
We do not process refunds unless a show is cancelled or rescheduled.
Are tickets transferable?
Tickets are not transferable.
Where are my Mobile or Print-at-Home tickets?
You can find them in your email or on the Eventbrite app. The only tickets we print are Will Call tickets.
Where and when can I pick up my Will Call tickets?
You can pick up your Will Call tickets at the box office on the night of your show. If you wish to have your tickets in advance, select either Mobile or Print-at-Home options at the time of purchase.
Do you sell gift certificates?
We do not sell gift certificates at this time.
Why can’t I buy tickets for tonight’s show online?
Online sales close when doors to the show open. You will be able to purchase tickets at the Box Office, while supplies last. Otherwise, the event may be sold out. In which case, give us a call at (412) 682-0177. It’s always best to purchase your tickets in advance!
Can you confirm a ticket purchased from another outlet?
We cannot confirm a ticket purchased from any outlet other than our venues, Eventbrite, our promotion partners, and our ticketing outlets. Please be careful when it comes to third-party ticketing outlets and online sales! Even Facebook event pages are riddled with scammers. We do our best to filter them to protect our customers, but some may slip through. So, it is best to buy directly from Thunderbird Café & Music Hall and our partners.