Rules & FAQ

4053 Butler Street, Pittsburgh, PA 15201

 

Valet parking is available during all Thunderbird Music Hall concerts! The valet drop-off is behind the Tryp Hotel, in their parking lot, which can be accessed from 40th street. You can either pre-pay by adding the Valet Add-On to your ticket purchase OR you can purchase the night of the show. Limited parking is available and is $15. Online purchases are subject to fees. If you purchase online, please stop with the parking attendant when you arrive at the parking lot, and they will park your car.

You can purchase tickets online here, at the Thunderbird Café during normal business hours, our Box Office during an event, or at our ticketing outlets listed here.

We do not process refunds unless a show is cancelled or rescheduled.

Tickets are not transferable.

You can find them in your email or on the Eventbrite app. The only tickets we print are Will Call tickets.

You can pick up your Will Call tickets at the box office on the night of your show. If you wish to have your tickets in advance, select either Mobile or Print-at-Home options at the time of purchase.

We do not sell gift certificates at this time.

Online sales close when doors to the show open. You will be able to purchase tickets at the Box Office, while supplies last. Otherwise, the event may be sold out. In which case, give us a call at (412) 682-0177. It’s always best to purchase your tickets in advance!

We cannot confirm a ticket purchased from any outlet other than our venues, Eventbrite, our promotion partners, and our ticketing outlets. Please be careful when it comes to third-party ticketing outlets and online sales! Even Facebook event pages are riddled with scammers. We do our best to filter them to protect our customers, but some may slip through. So, it is best to buy directly from Thunderbird Café & Music Hall and our partners.

Thunderbird is handicap accessible and we’d be more than happy to help you find the best seats to accommodate your needs. Please email our Box Office at contact@roxianlive.com with the event you would like to attend, and details of the accommodations you require.

Our venues accept all credit cards and of course, cash money.

Please do not smoke inside. Thunderbird Café & Music Hall shows have re-entry, so you may smoke in front of the venue.

You are permitted to bring in small handbags. Please do not bring your backpack or Mary Poppins-sized purse.

Yes – the ATM is located in the cafe bar.

Thunderbird Café & Music Hall events are 21+, unless accompanied by a parent or legal guardian, or unless otherwise specified. Please make note of this when purchasing tickets. If you are bringing children under the age of 17, they must be accompanied by an adult at all times, or else we’ll put them to work in the kitchen.

If there is any age restriction on an event, like 18+ or 21+, you need a state-issued photo ID to enter the venue. You also need proof of ID if you are 21+ and would like to purchase alcohol from our bar.

Children over the age of 3 require a ticket. Concerts are loud, so please consider proper ear protection. Same goes for you adults, too—keep your ears safe!

Thunderbird Café & Music Hall is has standing general admission floor with a limited amount of café seating, unless specified. If you have a disability or health issue that requires seating, please email our Box Office at contact@roxianlive.com.

Thunderbird Café & Music Hall has a full concessions menu, featuring street food handhelds, pizza, and so much more, which you can view here.

We do have a coat check, so long as it is cold or rainy outside. It is $3, cash only, and don’t forget to tip the attendant!

The photo/video policy is determined by the artist and is typically not determined until day-of-show. Generally, non-professional cameras are permitted. You can inquire about the photo policy by emailing the Box Office at contact@roxianlive.com. Professional audio or video recording is only permitted with prior approval from the artist.

THUNDERBIRD PHOTO POLICY

Outside food/beverage will not be permitted inside Thunderbird Café & Music Hall.

If you have lost something at Thunderbird, please call us at (412) 682-0177 and leave a voicemail with a description of your item and contact information, or email contact@roxianlive.com.

Head over to our Contact & Directions page to view any job or internship listings.

Cans, bottles, glass, outside food or drinks, large bags or backpacks, weapons of any kind, illegal drugs, laser pointers, video recorders, large or professional cameras, stickers, flyers, markers, glow sticks, projectiles. Please do not bring any flow toys into the venue if the show is sold out.

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